SERVICE AGREEMENT
Welcome to ANSON Landscape and thanks for visiting.
By accepting our quotes, scheduling and lawn care service with Anson Landscape, you have agreed to these terms of service and will comply with them throughout your relationship with Anson Landscape.
This is an agreement between Anson Landscape referred to as the contractor and/or we and you referred to as the client and/or you. Contractor and client hereby promise and agree to the following: The contractor agrees to provide the mowing services as agreed and the client (you) agrees to pay the charges specified herein.
MONTHLY SERVICE PLANS AND CONTRACTS
Full and Basic services are on a month to month basis, therefore, does not require a yearly contract. The agreement will be automatically extended and renewed on each anniversary date, excluding changes in pricing or the client’s expansion of the scope of service.
The credit card will be billed on the last day of every month, unless other date is provided by the customer and approved by Anson Landscape.
Anson Landscape provides a 30-day warranty on all landscape and contracting projects. All work will be completed in a substantial manner according to specification submitted per standard practice. Deposits on projects are non-refundable. All work and materials installed is the property of Anson Landscape and is subject to repossession until the balance is paid in full.
GENERAL PROVISIONS
Contractor agrees to carry General Liability Insurance with General Aggregate amounts of $1,000,000 and $1,000,000 per occurrence. This agreement which includes a “Description of Service”, “Visits per season for each service address", and the “terms and Conditions” serve as the entire agreement between both parties. Anson Landscape is not responsible for loss related due to “Acts of God” (such as freeze, hurricane, flooding, drought, tornado, hail, rain, etc.). We are not responsible for damage to property from loss of control of vehicles, water being cut off, contractors not subcontracted directly by Anson Landscape, or other actions not directly caused by Anson Landscape.
Weekly or Bi-Weekly landscape visits missed by Anson Landscape due to rain or inclement weather we will attempt to reschedule for the same weekend or make up the work during the next visit.
We cannot guarantee any specific time for your lawn service. No credit will be given as a result of poor weather conditions. If the crew arrives at your property and the ground is wet the crew will just do a cleaning of the property excluding the mowing of the grass. This is done to prevent tire marks or damage to the grass when it is soft.
DAMAGES PROVISIONS
We are very careful when we service your lawn, but if a covered incident does happen, we will repair the damage. Contact us immediately, no later than 24 - 48 hours after the service where the damage occurred.
If you have a covered claim the submission of sufficient evidence is required, receipt of the item, photos of the damage, a contractor may require a review of the item to evaluate the damages.
Damages we will not cover: include but are not limited to; air conditioning wiring, bird baths, bird houses, benches, chairs, children’s play sets, concrete, dog beds, downspouts, drainage, shade structures, fences, fence posts, fence stain, flower boxes, holiday decor, improperly installed irrigation components, irrigation valve covers, Malibu lights, metal edging, path lighting, pottery, outdoor curtains, retaining walls, stone edging, (brick and/or stone), stone pathways, toys, unprotected trees, trampolines, plastic pools or other swimming pools, windows. Exposed cables/wires or sprinkler components/lines normally found below the surface of the lawn, disease or damage to lawns, any item hidden in the landscape and not clearly marked. If we are required to move objects to service your lawn and/or landscape, such as but not limited to benches, bird baths, basketball goals, playhouses, lawn furniture, trampolines, etc. we will not be responsible for damage caused by moving the object from where we need to provide service.
Sprinkler Repairs: Properly designed and installed irrigation systems are not damaged from routine lawn service. We will not repair irrigation systems damaged during landscape service.
MOWING SCHEDULE
Your lawn will typically be serviced on the same day of every week depending on the area that your home is located. The only exception to this is, if we are redrawing our routes to make room for new customers, we will contact you if your lawn service will be performed on a new day. Additionally, heavy rain will prevent us from being able to service your lawn. In this case, we will attempt to reschedule for the same weekend.
We cannot guarantee any specific time for your lawn service.
All routes are completed between 7am and 6pm, Monday through Saturday. For first time customers, please keep in mind that it may take 3 to 4 visits before your property becomes exceptionally well-manicured pending the condition of your landscape upon signing up. Thank you for understanding in this matter.
CANCELS, CHANGES, COMPLAINTS, AND COMMUNICATIONS:
Please, make all communications, changes to service, or complaints through the office and not the service team. There is a possibility that your team leader may forget, be off the next day, or misunderstand the information.
Contacting the office directly allows us to ensure that your changes or needs are noted correctly in your customer file and are placed on work orders, and it is the only approved way to for a change to service or additional services. The team is authorized to perform only the work listed on their work order for the day, additional work requires authorization and approval of the office before proceeding.
Cancellations are ONLY accepted through e-mail. It is your responsibility to inform us of a cancellation. You will be charged for all work provided until this office is notified of your cancellation request. Please do not tell the service team that you wish to cancel, it may be misunderstood, or they may forget to inform the office. Customer shall give 30-day written notice by email for cancellation of services. A fee will be applied for same day cancellations.
PETS AND GATES
Our service team loves pets, but all pets do not love us! Please make an attempt to have your pets indoors or kenneled while we are servicing your yard. We can service your property with pets around, but we take no responsibility for any injury to your pets. If we think that a pet is aggressive, we will not service the property and a fee will be applied for not being able to complete the service. Properties with excessive pet waste (droppings) will not be serviced. It is not sanitary for the employees and future customers where same equipment may be used. If we cannot service your property due to pet waste, there will be a fee.
If we cannot service your property due to the gate being locked or closed there will be fee. This can be prevented by providing us with a key or code to access the back yard.
PAYMENTS
We do understand occasionally a credit card may be declined for various reasons which include lost card, new card, expired etc. We will e-mail to let you know your card was declined if we do not receive a return call and/or updates before your next scheduled service date, service may be suspended until payment is received and tall grass fees may apply. A $25 fee is added for declined card fees.
Delinquent accounts: we will find reasonable solutions to keep you as a customer.
Using our Site
You may use our site and services only as permitted by law. We may suspend or terminate your access if you don’t comply with our policies or if we are investigating alleged misconduct.
Communications
We may send you announcements and other important information in connection with your use of our services. You may opt out of some of these communications at any time.
Privacy Protection
We will make every effort possible to protect your privacy and data. Credit card information is only managed and processed by Stripe, Jobber and Home Advisor. Visit or credit card processing providers website for privacy policies.
We do not keep or store any credit card information.
We do not sell or share any personal or payment information.